Better Immunity LTD Privacy Policy
For Data Protection Laws, the Data Controller is Better Immunity LTD. When we refer to ‘we’, ‘us’ and ‘our’, we mean Better Immunity LTD. For reference, Better Immunity is owned by Dr. Susie Rebelo-Hopkins.
Better Immunity is dedicated to protecting and respecting your privacy. We recognise that your data is entrusted to us and value the significance of safeguarding your privacy. We fully comply with the UK GDPR and the Data Protection Act 2018.
This Privacy Policy sets out the basis on which we collect and process personal data about you, including our practices regarding the collection, use, storage, disclosure, and erasure of that data. It also outlines your rights concerning this information. This notice does not provide enough details; however, we are happy to provide any additional information or explanations that you may need. Please read the following carefully to understand how we process your data.
By providing your data to us or using our services, website, or other online platforms, you accept and consent to the practices described or referred to in this Privacy Policy.
1. Information We Collect:
We may collect the following types of information:
Personal Information: Your name, contact details (email, phone number, address), date of birth, and any other information you share with us, such as health goals and lifestyle information.
Health Information: With your explicit consent, we collect information about your health and wellbeing, including dietary habits, exercise routines, medical history, and health conditions. This information is only used to provide you with personalised coaching and support.
Website Usage Data: We may collect information about your use of our website, such as your IP address, browser type, and pages visited. This information is used to enhance our website and improve the user experience.
2. How We Use Your Information:
We use your information for the following purposes:
Providing Services: To deliver our health coaching services, including personalised plans, consultations, and support.
Communication: To inform you about your appointments, programs, and other relevant information. To share details about the services we offer that may interest you.
Improving Services: To analyse website usage and client feedback to improve our services and offerings.
Legal Compliance: To comply with applicable laws and regulations.
3. Data Sharing:
We will not share your personal information with third parties without your explicit consent, except in the following limited circumstances:
Service Providers: We may share information with trusted service providers who assist us in delivering our services (e.g., booking systems and payment processors). We ensure these providers are GDPR compliant and have appropriate data protection measures in place.
Legal Obligations: We may disclose the information if required by law or in response to a valid legal process.
4. Data Security:
We take the security of your data seriously and have implemented appropriate technical and organisational measures to protect it from unauthorised access, use, or disclosure.
All information you provide us is stored securely, and any payment transactions will be processed securely by third-party payment processors.
5. Data Retention:
We'll keep your data only for as long as necessary to fulfil the purposes for which it was collected or as required by law. Your health information will be retained for 10 years after you complete your program.
6. Your Rights:
You have the following rights regarding your data:
Access: You can request access to the information we hold about you.
Rectification: You can request that we correct any inaccurate or incomplete information.
Erasure: You can request that we delete your data.
Restriction of Processing: You can request that we restrict the processing of your data.
Data Portability: You can request to receive your data in a structured, commonly used, and machine-readable format.
Objection: You have the right to object to the processing of your data.
Withdrawal of Consent: You can revoke your consent to process your data at any time.
To exercise these rights, please contact us at info@betterimmunity.co.uk.
7. Cookies:
This cookie policy explains how Better Immunity Ltd uses cookies on our website, which was built using Squarespace, and your choices regarding these cookies.
What are Cookies?
Cookies are small text files placed on your device (computer, smartphone, or tablet) when you visit a website. They help websites function properly, personalise your experience, and inform website owners.
Types of Cookies We Use:
Our website, hosted by Squarespace, uses several types of cookies:
Essential Cookies: These cookies are necessary for the website to function correctly. They enable core functionalities such as page navigation and access to secure areas. These cookies do not collect information about you that could be used for marketing purposes or to remember your browsing history. Since these cookies are vital, we do not require your consent.
Functional Cookies: These cookies enable the website to remember your preferences (such as language settings) and provide enhanced features. They may also be used to provide services you have asked for, such as watching a video or commenting on a blog. The information these cookies collect may be anonymised, and browsing on other websites cannot be tracked.
Analytics Cookies: These cookies collect information about how visitors use the website, such as which pages are visited most frequently and whether users encounter error messages. This information helps us enhance the website's performance and user experience. We utilise Squarespace’s built-in analytics, which may employ cookies for this purpose.
Marketing/Advertising Cookies: These cookies are used to deliver targeted advertisements relevant to your interests. They may also be used to limit the frequency of ad displays and measure the effectiveness of advertising campaigns.
Squarespace's Use of Cookies:
As the platform provider, Squarespace may also utilise cookies for its purposes, including website analytics and security. For more information about Squarespace's use of cookies, please take a look at their privacy policy.
Managing Cookies:
You have the right to choose whether to accept cookies. Most web browsers automatically accept cookies, but you can often adjust your browser settings to decline them if you prefer. However, please note that disabling or deleting certain cookies may affect the website's functionality.
Browser Controls: You can manage cookies through your browser settings. Guidance on handling cookies in common browsers is typically available through the browser's help menu or online resources.
Squarespace Controls: Squarespace provides a cookie consent banner to manage your cookie preferences.
Consent:
By continuing to use our website, you agree to the use of essential and functional cookies. We seek your consent via a cookie banner for analytics and marketing cookies.
8. Changes to this Policy:
We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page.
9. Contact Us:
If you have any questions about this Privacy Policy, please get in touch with us at info@betterimmunity.co.uk.
Effective Date: 30/04/2025